At Your Service, 3

It’s hard to imagine going away to a resort to relax, and then being sidelined because of a cold. But after a day of Ubers, planes, and transport vans, we finally arrived at Hacienda Tres Rios–north of Playa del Carmen on the Riviera Maya–for a week of fun,

by air (2)

and all I could muster was a trip to the hotel convenience store for antihistamine pills before I was ready to collapse. It seems that running around the continent for nearly ten months had compromised my resistance, and was now threatening to compromise my vacation.

Saturdays at the resort have always been a busy day of transitioning, as the staff warmly welcomes new arrivals with chocolate-covered strawberries and mimosas, while firmly ushering last week’s guests through the check-out process and out the door.

After checking in, we killed time at the buffet, waiting for our room to be ready. It was an excellent opportunity to people-watch and predict who among us would be the chosen people we see again and again throughout the week. Of course, it’s always the loudest guests who make a lasting impression, and this week would be no exception. Sitting at the farthest end of the room, three overweight, middle-aged woman were easily heard above the dining room din, kibitzing with the waiter, and on their way to getting shit-faced with yet another round of drinks.

Eventually, a bellman escorted us to our accomodations–a top floor room with an ocean view, or so we were told.

1st terrace view (2).jpg

Standing on the balcony, I strained my eyes past the clearing where the last building stood, and that’s when I discovered the deception; the hotel had determined that the miniscule ribbon of gray beyond the mangrove canopy qualified as a view of the ocean.

But I was in no shape to argue. All I could think about was getting into bed with a small hope of shaking this nasty hand that was reaching past my scratchy throat and squeezing my sinuses. That’s when our next-door neighbors arrived, and headed straight for the balcony. I immediately recognized the drunken cackling and the pitchy singing. Standing on my side of the dividing wall, I peered around the other side unnoticed to have a peek, and sure enough, each one held a drink in one hand and a lit cigarette in the other, confirming my worst nightmare.

“This can’t be happening!” I quickly re-entered the room, and shut the terrace door to keep the cigarette smoke from seeping through the opening. “With 272 other rooms spread out through the resort, this is where they’re staying?” I moaned in resignation.

“Well, not if I have something to say about it,” declared Leah.

She grabbed the phone, and dialed the front desk downstairs.

“Tell them about the smoking,” I coached, “because obnoxious is too subjective.”

Leah asserted, “I’m calling from 1307. We just arrived, and already the cigarette smoke from the people next door is drifting into our room from the balcony, and it’s intolerable. So you need to find us another room.”

“I’m very sorry that you are being inconvenienced, ma’am” the desk clerk regretted, “but we are unable to accomodate you because of the volume of registrations at the moment. However, if you could be patient with us, we should be able to make other arrangements tomorrow after check-out time, when we’ve had a chance to review our room inventory,” the advised.

“What time, tomorrow?” Leah zeroed in.

“If you come to the desk at 9:00 am, we will be happy to help you,” she elaborated.

Meanwhile, a slurred rendition of Shape of You vibrated through the shared door between the rooms.

“Damn! I used to like that song,” I aired, “and now it’s ruined forever.”

The clatter of their high heels on marble floors resonated throughout the night, and imprinted on my sinus headache. As I lay awake in bed with a box of tissues by my side, I wondered how many costume changes they could go through in one evening, and cursed the day Ed Sheeran had become popular.

A new day for a fresh start, Leah and I packed the last of our belongings and shlepped our bags to the front desk. We previewed a room on the top floor of another building and unconditionally accepted the exchange.

Not too shabby–an ocean view with a whirlpool tub on our new balcony, and a chance to reboot our vacation. Ahhhh…

…choo!

terrace 1 (2)

Feeling sick and tired of feeling sick and tired, Leah and I consulted the concierge to schedule enough activities through the week to balance my boredom with my recovery.

After settling into room 4302, we met up with Salvador, our trail guide who escorted us through the Nature Park on mountain bikes.

bicycles and nursery

We wove our way around the mangrove forest through a labyrinth of sandy trails recognizing white, red, black, and buttonwood mangroves–the four distinctive varieties that flourish in this tropical environment. On the way to the many cenotes,

cenote pathways.jpg

we identified a plethora of termite burls, several songbirds, a vulture and an iguana.

iguana and orchids.jpg

Of the ten cenotes on the property, we visited Cenote Tortuga;

cenote tortuga.jpg

Cenote Hondo;

cenote viejo.jpg

cenote Hondo.jpg

Cenote Viejo;

cenote river.jpg

and Cenote Orchideo…

cenote orchideo1.jpg

cenote orchideo.jpg

where we were greeted by a small school of Garra Rufa,

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eager to perform ichthyotherapy for free.

guppies and foot.jpg

On Monday, we spent our morning with sales agent, Ricardo (At Your Service, Too), and our afternoon with Manuel, who guided us from Cenote Aguila,

kayaking1.jpg

down the Rio Selva…

kayaking.jpg

to the ocean.

palapas (2).jpg

On Tuesday, we took a behind-the scenes-tour of the kitchen with Celia, the kitchen supervisor. She invited us into her casa to showcase the operation and preparation of all food within the hotel:

guest capacity.jpg
by the numbers…
walk-in
Walk-in
cleaning shrimp
Fish Prep
butchering
Butchering
carving garnishes
Deli and garnish
bakery
Bakery
soup prep
Soups
pasta station
Pasta
grilling veggies
Grilling and frying
bartending
Bartending
china and crystal
China and crystal

Celia’s staff works hard–six ten-hour days every week–and is committed to ensuring a healthy and tasty experience with fresh ingredients and a variety of international cuisines. She acknowledges us by placing her hand on her heart–a sanitary salute of sorts to thank us for the opportunity to serve.

On Wednesday, we travelled by hotel shuttle to Playa del Carmen,

Playa beach.jpg

for a stroll up and down 5th Avenue–a pedestrian marketplace stretching 20 blocks, and lined with fashionable shops,

Where's Leah.jpg
Where’s Leah?

eateries, tequilarias, t-shirt mills, modern malls, massage stations, tchotchke kiosks, tourist stands, Mom-and-Pop Mexicana, and pharmacias, etc.

drugs and deli.jpg
I’ll have a week’s worth of Cialis, and a half-pound of hard salami, por favor.

By Thursday I was dying. After five days of dosing Sensibit D (an antihistamine decongestant), my body had betrayed me, turning my free-flow nose into a gripping sinus headache.

But that didn’t stop me from touring the Cancun Brewery with Leah and The Ed Sheeran Trio. Hiding behind the green wall of an unassuming building,

green wall brewery (2).jpg

a shiny brewery has taken shape in the middle of Tres Rios jungle. According to Brandon, brewmaster from Michigan,

Brandon

a Sunset Group partner bartered a warehouse, utilities and unlimited clean water in exchange for craft beer supplied to all Sunset Group hotels.

diesel

Additionally, production runs of Pale Ale, Hefeweizen, and Pilsner are crafted in short batches of kegs and cans to satisfy Riviera Maya’s thirst from Cancun to Tulum.

brewery

To some extent, I felt sorry for Brandon, as he was peppered with ridiculous comments, questions, and suggestions from my ex-neighbors, yet good-naturedly responded to everything that came his way. Then I stopped myself when I realized that here is a guy who otherwise, would still be living in Michigan, but instead comes to work in shorts and flip flops, and gets to drink cerveza for a living.

Adios, Cancun Beer.

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Friday was a good day to lay low and do nothing in preparation of an early departure on Saturday.

Lounging by the pool, I reflected on the past week, thinking about the activities I’d missed out on: snorkeling at Yal-ku in Akumal; diving Santa Rosa reef at Cozumel; and exploring the ruins of Coba or Tulum. While all of that would have made for an exciting itinerary, it wouldn’t have made for a relaxing vacation, and maybe that’s what my body was really craving.

Every day discovering something brand new

The sun felt good on my face, as I moved in and out of consciousness–half awake, half-asleep–my body floating through a cenote abloom with fragrant orchids,

white orchid.jpg

In the distance, a hypnotic song was playing–a lilting melody of love that grew louder and louder with every new verse–until I snapped awake. The Three Little Mermaids were at it again, wading in the pool with a drink, and killing me softly with an execution of Shape of You.

No matter. It was time to rise, and the perfect segue to a late-afternoon hot-stone massage we had scheduled as our reward for enduring Ricardo’s two-hour spiel (At Your Service, Too).

By evening, we were totally relaxed and ready to celebrate our mock 13th anniversary over a langoustine dinner and a special treat from the pastry chef.

dessert.jpg

It was everything I needed to forget about the miserable cold that plagued me through this vacation.

Many have asked, “Why on earth do you call it a vacation, when you’ve been on a vacation for the past ten months?”

To which I answer, “Who cares what it’s called!”

Come on now, follow my lead
I may be crazy, don’t mind me…

Cheers.jpg

Cheers, from Mexico!

7 thoughts on “At Your Service, 3

  1. Even tho Neal was not up to par, I certainly managed to have an enjoyable, relaxing time once we got out of that first room! Next trip to the area will definitely be Tulum for new scenery. P.S. I now have his cold!

    Liked by 1 person

  2. You poor thing, its horrible having a cold when you are not in your own bed with tea and toast on demand. It sounds like you made the best of it. We were in that area (Tulum) in November, its so beautiful. Happy Travels.

    Liked by 1 person

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